Privacy Policy

Your privacy matters to us. This policy explains how dravenoxila collects, uses, and protects your personal information when you use our internet entrepreneurship learning platform.

This Privacy Policy is effective as of January 15, 2025 and applies to all users of dravenoxila.com

Information We Collect

We collect information that you provide directly to us when registering for our learning programs, contacting our support team, or engaging with our educational content. This includes your name, email address, phone number, and any other details you choose to share with us.

Personal Information

Contact details including name, email address, and phone number
Billing information when you enroll in paid programs
Educational background and learning preferences
Communication history with our support team

Technical Information

Our systems automatically collect technical data about your device and how you interact with our platform. This helps us improve your learning experience and ensure our services work properly across different devices and browsers.

Device information including browser type and operating system
IP address and general location information
Learning progress and course completion data
Website usage patterns and preferences

How We Use Your Information

We use the information we collect to provide, maintain, and improve our educational services. Your data helps us personalize your learning experience and communicate important updates about your programs.

We never sell your personal information to third parties. Your data is used solely to enhance your educational experience and provide the services you've requested from us.

Delivering educational content and tracking your progress
Processing payments and managing your account
Sending important updates about your courses and programs
Providing customer support and technical assistance
Improving our platform based on user feedback and usage patterns
Ensuring security and preventing fraudulent activity

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. We only share your data in specific circumstances that directly support your educational experience or fulfill legal requirements.

Service Providers

We work with trusted third-party service providers who help us deliver our educational programs. These partners are carefully selected and contractually required to protect your information according to our privacy standards.

Payment processing companies for secure transaction handling
Email service providers for course communications
Cloud storage providers for secure data hosting
Analytics providers to help improve our services

Legal Requirements

We may disclose your information when required by Canadian law or when necessary to protect our rights, your safety, or the safety of others. This includes compliance with court orders, government investigations, or emergency situations.

Data Security and Protection

Protecting your personal information is a top priority for us. We implement multiple layers of security measures to safeguard your data from unauthorized access, alteration, or disclosure.

We use industry-standard encryption protocols to protect your data both in transit and at rest. Our security measures are regularly reviewed and updated to address emerging threats.

SSL/TLS encryption for all data transmissions
Secure server infrastructure with regular security updates
Access controls limiting who can view your information
Regular security audits and vulnerability assessments
Employee training on data protection best practices

Your Privacy Rights

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe any information is inaccurate or incomplete. We'll respond to your request within 30 days of receiving it.

Data Portability and Deletion

Request a copy of your personal data in a commonly used format
Ask us to delete your account and associated personal information
Withdraw consent for marketing communications at any time
Request restrictions on how we process your information

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law. Different types of information are retained for different periods based on their nature and our legal obligations.

Account information: Retained while your account is active plus 7 years
Course progress data: Maintained for 5 years after course completion
Payment records: Kept for 7 years as required by tax regulations
Support communications: Retained for 3 years for quality assurance
Website analytics: Aggregated data kept indefinitely, personal identifiers removed after 2 years

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Types of Cookies We Use

Essential cookies for website functionality and security
Performance cookies to analyze website usage and improve services
Functional cookies to remember your preferences and settings
Marketing cookies to deliver relevant educational content recommendations

International Data Transfers

While our primary operations are based in Canada, some of our service providers may process your information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your privacy rights according to Canadian standards.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. The most current version will always be available on our website.

Privacy Questions or Concerns?

If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us:

dravenoxila Privacy Team
1140 Prospect St, Fredericton, NB E3B 3C1, Canada
Phone: +14508771020
Email: info@dravenoxila.com